Home Friday, July 12, 2024

New Registration | Help | Search | Contact Us | Site Map   


s r s o f t w a r e - FAQ'S
  F a q s   

   Doctor's Diary 2.0  

1. What Steps Should I Take before calling Technical Support ?
2. What are the hardware requirements for Doctor's Diary 2.0 ?
3. What is a Backup and why should I do it ?
4. How do I change column width and position Doctor's Diary 2.0 ?

Q1). What Steps should I take before calling Technical Support.?  Top

Step 1

If an error message has been displayed, take note of the error details and exactly what action you were taking just prior to the error. Were you trying to print a Report. Which button were you clicking on? This information may help us to identify your problem.

Step 2

You will now need to exit the Doctor's Diary 2.0 program and shutdown and restart your computer. If you are running Windows, then this is sometimes difficult because an error can cause other errors to occur making the system unstable or unresponsive. If you find this to be the case and you are having difficulty closing Doctor's Diary 2.0, then fortunately Windows provides a key sequence for handling these sort of errors. Press the CTRL+ALT+DEL keys all together. You should then be presented with the option of an END TASK button. Click this button. You may need to repeat this sequence several times in order to fully exit all processes. If the computer is not responding at all (mouse does not move) then you have no choice but to turn it off (or press the RESET button).

Step 3

Before calling Technical Support, you should also have the following information on hand. The version of Windows you are running Windows 95, 98, 2000. The exact version of Doctor's Diary 2.0 you have this can be found by clicking on 'Help' and then clicking on 'About'. Your Doctor's Diary 2.0 ID number. This is assigned to the registered subscriber and will appear on any invoices sent to you from Doctor's Diary 2.0. It can also be viewed by selecting Help About from the menu bar in Doctor's Diary 2.0.
If you have taken the above steps before calling Technical Support, then this will help the Technician on the other end of the phone to diagnose and rectify your problem in the most efficient manner.  
^^  Back to Top ^^


Q2). What are the hardware requirements for Doctor's Diary 2.0?    Top
Before proceeding to install Doctor's Diary 2.0, please ensure that your computer hardware meets the following specifications. Please note that these specifications are for standalone PCs .


 Minimum Specifications

 Recommended Specification

Processor Intel Pentium I or equivalent Intel Pentium II or higher
RAM 32MB or higher 64MB or higher
Monitor SVGA graphics card and 15 monitor, running a resolution of at least 800x600 at  16 bit color (or better). SVGA graphics card and 17 monitor, running a resolution of at least 1024x768 at 16 bit color (or better).
Hard Disk Hard disk should have approximately 100 MB  free space (50MB for Doctor's Diary 2.0, 50MB
for system and some in reserve for initial Patient records and temporary installation files).
3 - 8 GB hard drive (or higher). For large numbers of scanned documents more hard disk space will be required.
CD ROM Standard High performance (32 x speed or above)
Printer Any Windows supported printer.  NOTE: Laser printers that use the Windows  Print System or GDI may not be supported by  NT and/or networks. Inject printers as they are quiet, compact and  inexpensive. Multi-bin Laser printers have more sophisticated and versatile paper handling facilities making them more convenient when printing different types of documents ie: scripts, requests, letters etc.

^^  Back to Top ^^

Q3). What is a backup and why should I do it?   Top

Why Backup?

The computing environment is a fragile one, and many things can cause data to be lost. Mechanical failure, e.g. of the hard disk, is probably the most disastrous, and is also surprisingly common. A hard disk may have a life-span of only three to five years before it fails and all or part of the data on it becomes irretrievable. Power failures, crashes or note-book batteries going flat while programs are in use can all cause corruption of data files. Virus infection is particularly insidious, as files may become progressively more damaged over weeks before you notice anything wrong. Then there is physical loss of the computer, e.g. fire and theft. Any of the above situations could result in the loss of all your data (including Patient records) if you do not have backups.

What is a Backup?

'Backing up' means making copies of all important files. Your valuable data can be restored from these backups in the event of data loss.

When do I Backup?

It is obvious that if files have to be restored from a backup, any data that was entered after the last backup was done will be lost. Backup every day!

How do I Backup?

Backups are best performed to removable media, e.g. floppy disk, ZIP disk, CD-ROM etc. It is useless to simply copy the files to another directory on the same hard disk. If the hard disk fails or the computer is stolen, you will loose your data. Similarly, backing up to another computer on the network alone will not give you complete protection in the event of fire, flood or theft. Both computers could be lost. For this reason your backup strategy should always include a removable media which can be taken "off site". At lest once a week, a backup should be taken "off site". Smaller practices or stand-alone machines, would generally find that zip disks or even floppy disks are sufficient.

Doctor's Diary 2.0 built-in backup module can backup the data to any device represented by a User. Often the best time to backup is at the end of your Doctor's Diary 2.0 session from the prompt. This way backups can be conveniently done on a daily basis. Use a different disk for each day of the week eg. Monday, Tuesday, Wednesday etc. These disks can then be re-used each week. Keep several disks marked for Friday. Friday's disk can be kept aside for several weeks using a different disk every Friday and rotating the disks. This protects data against fire, flood or theft. It also ensures that there is a backup available from several weeks ago, particularly important in the event of virus infection which may corrupt weeks worth of data. It is far better to lose one month's worth of data than to lose everything.

Replace your disks after six months and don't re-use old disks. Nor should the same disk be used every day. Floppy disks will eventually fail after being used many times. No warnings are usually given by the computer when copying files onto the disk, but when it comes time to read from the disk, "Bad Sector reading Drive A:" or similar means the disk is faulty and the data is gone. Ensuring you keep regular backups is for your own security and will probably save your data at least once in your practice.

Note: For full details on using Doctor's Diary 2.0 Backup module (including command line options) please refer to the Backup topic via the File Menu.  
^^  Back to Top ^^

Q4). How do I change column width and position in Doctor's Diary 2.0   Top

The width and position of the columns used in various displays while viewing a data can be customized.

Changing the Column Width

To change the width, you will need to move your cursor to the right edge of the column title. The cursor will change shapes to appear as a black line with an arrow pointing both Left and Right.

Once the cursor has changed shape, press and hold the left mouse button and move the mouse to adjust the column size. As you move the mouse, a shadow will appear showing the new size for the column. This size will be saved when the mouse button is released.

Note: When resizing a column, it is possible to reduce the size so that the column is no longer visible.

Changing the Column Position

Move the mouse cursor so that it appears over the name of the column (heading). At this stage the mouse cursor will change to a hand. Press and hold the left mouse button and move the mouse to the left or right depending on where you want to re-position the column.

A shadow representing the column will be displayed as you move the mouse. Once the shadow is in the required position, release the mouse button.

Resetting the Column Width and Position

If you wish to reset the positions back to the default settings, you will need to reopen the window.  
^^  Back to Top ^^